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FAQ

  • Try

    • Pricing

      • Why are your plugins so affordable? You should charge more money for these. [Seriously, I’m not trying to be Cheesy Marketing Guy. I get asked this question a lot.]

        • We live in a world where you can get full featured DAWs for $200, that come with an extensive effects suite. I feel that plugins should not cost more than your DAW. I’d also rather have tools that are available to a wider audience. If the tools are more affordable, more people can use them.

      • I want to buy several of your plugins. Can I get a bundle deal? [I get asked this one a lot too. The yin to the yang of the above question.]

        • $50 per plugin IS the discount. Here’s why:

          • I believe that a fixed a la carte price is best way to treat past, present and future customers. My work is always going to be an amazing deal, and it’s always going to be the same price for everyone.
          • The ValhallaDSP plugins are frequently and favorably compared to plugins costing $100’s to $1000’s more. I am committed to making excellent DSP affordable, and I feel that the existing prices are more than reasonable for the quality I’m putting out there.

      • I’m a famous and successful artist/starving student. Can I get a free plugin or discount?

        • I celebrate your success/feel for you, and I continue to believe that a fixed a la carte price is the best way to treat past, present and future customers. My work is always going to be an amazing deal, and it’s always going to be the same price for everyone.

      • Do you have Black Friday sales?

        • Every Day Is Black Friday At Valhalla DSP!™ Seriously, though, the plugins are $50 each, all year long. $50 per plugin is already a pretty low price.

      • What about Cyber Monday?

        • WHO COMES UP WITH THESE NAMES???!?!?!?! “Cyber Monday” was an embarrassing phrase in the late 1990s. It hasn’t aged any better.

    • Product

      • How does this plugin sound compared to X?

        • Try the demo and find out! I make demos for every product so that you can try them out on your own system and ears.

      • I want to create music that sounds like X. What plugin would be best for that?

      • I don’t like your GUIs. [That’s not really a question, is it? Here, let me rephrase that for you as a question.] Tell me about your GUI philosophy. I’m interested!

        • I am a big fan of flat design. The minimalist GUIs of the Valhalla plugins were designed to be simple to navigate and easy to use. Mousing over a control brings up tooltip text that is integrated into the GUI design, with the goal being to create a “self documenting” plugin. To me, 2D vector graphics feel more “honest” than photorealistic knobs and fake wood panels. A plugin isn’t a physical thing, so I don’t want to glue a picture of a physical thing onto your screen. The flat GUI IS the “real thing,” and it doesn’t have to exactly resemble something that could exist in the physical world.

      • Can you add X feature?

        • A lot of thought, work, and testing goes into these plugins before they are released. Once they’re built, it’s difficult to add new features or parameters without breaking existing DAW projects out there in the world. So, the answer is most likely no.

    • Compatibility

      • What OSes are your plugins compatible with?

        • Here’s the current OS compatibility. Please try out the demos first to make sure everything works on your system:

          • Windows: XP (32-bit XP only), Vista, 7, 8, 10.
          • OS X: 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12
          • Linux: Not supported

      • What plugin formats are the Valhalla DSP plugins offered in?

          • VST (32/64-bit, for OSX and Windows)
          • Audio Units (32/64-bit, OSX only)
          • RTAS (32-bit, for OSX and Windows)
          • AAX (64-bit, for OSX and Windows)

      • Have you finished AAX yet?

        • YES!!!!!!!!! All of the Valhalla plugins have 64-bit AAX versions, for OSX and Windows. The Valhalla plugins are ready to run in Pro Tools 11! (and Pro Tools 8, 9, and 10)

      • If I buy the AAX plugin, can I also install it for a VST host?

        • YES! When you purchase a Valhalla DSP plugin, you can download and install the AAX, VST, AU and RTAS versions, for both OSX and Windows. One purchase covers all of the DAWs that you own and personally use.

      • Will your plugins work on my Power PC Mac?

        • Not anymore. The older versions of the plugins were built and tested for PPC and Intel Mac. The latest revisions use a more up-to-date version of Juce (for AAX compatibility), and these Juce changes are no longer compatible with PPC.

      • Are your plugins compatible with El Capitan?

    • Demo

      • What sort of limitations are in the demo versions of the Valhalla plugins?

        • Not many:

          • The audio fades out and back in every 45 seconds
          • The demos can’t save presets.

      • Does the demo version get unlocked when I buy the plugin?

        • No. The demo version is a different build than the full version. When you buy the plugin, I send you a keyfile and the full version of the plugin.

      • If I am using the demos in my projects, will the settings be saved when I install the full version of the plugin?

        • Yes. The demo version and the full versions have the same name, plugin ID, etc.

  • Buy

    • Purchasing

      • I’ve tried out the demo and I want to buy it. How do I buy a Valhalla DSP plugin?

        • Just go to the product page of the plugin(s) that you want to buy, and add them to the cart.

      • Can I transfer my license to someone else? If so, how do I do this?

        • You can transfer your license to another person, directly from your user account. In order to do so, both of you need to have user accounts set up at Valhalla DSP. There is no fee for transferring a plugin that has been purchased new from Valhalla DSP (you have to complete the "purchase process" in order for the transfer to go through, but there will be no charge for the initial transfer of the plugin). There is a $10 fee for selling a license that was purchased used (2nd hand) from another user.

      • Can I purchase the plugins as a gift?

        • Sure! You can purchase a plugin under your own name, and then transfer the plugin to another Valhalla DSP account, free of charge (for the first transfer). You will need to have the intended recipient of the Valhalla plugin create their own Valhalla DSP account before transferring the plugin to them.  You have to complete the "purchase process" in order for the transfer to go through, but there will be no charge for the initial transfer of the plugin.

      • Do I have to purchase the AAX/VST/AU/RTAS version separately from the other plugin versions?

        • No. When you purchase a Valhalla DSP plugin, you can download and install the AAX, VST, AU and RTAS versions, for both OSX and Windows. One purchase covers all of the DAWs that you own and personally use.

    • Installation

      • I just bought a Valhalla DSP plugin. What happens next?

          • Grab the .vkeyfile keyfile and download links from your account (i.e. click the My Account label in the upper right of this window).
          • Save the .vkeyfile keyfile to your desktop. DON’T OPEN THIS. You’ll be using this in a future step.
          • Click on the installer link (that works for your OS) in the email, and download the installer to your computer.
          • Double click the .zip of the installer (to unzip it).
          • Run the installer program.
          • WINDOWS ONLY: When running the installer, choose the formats (32/64-bits, VST/RTAS/AAX) that work with your OS and DAWs. Pro Tools will require RTAS (up through PT10) or AAX (PT11/12); all other DAWs use VST.
          • Open your DAW (Digital Audio Workstation, i.e. the program that you record with and that hosts the plugins. Pro Tools, Cubase, Live, Logic, etc.)
          • Go to the list of available plugins in your DAW, select your new Valhalla DSP plugin, and put it on a channel in your DAW.
          • An alert window will pop up, asking you to browse to the .vkeyfile keyfile. Do this and click “OK.”
          After this, your plugin should be registered!

      • Is there a video showing how to install and authorize the plugins?

      • Alrighty. I’ve just rescanned my Audio Units in Logic, but the plugin isn’t showing up. Are there any more weird, completely unintuitive steps I need to take in order to get my plugins up and running?

        • This is where I lean on the expertise of Don Gunn, producer/mixer/drummer extraordinaire, and a long time user of Logic. Don writes:

          If you are having issues with newly installed plug-ins showing up in LogicX, it may be necessary to trash the AudioUnit cache and allow LogicX to rescan your plug-ins when you restart the application. To do this, follow these steps: 1. You need to access the Library directory in your User account; Apple has hidden this since OSX 10.7, so to show the User Library, hold the “Option/Alt” key on your keyboard while clicking the “Go” menu in the Finder menubar. You will see the Library toggle between visible and not if you alternately press/let go of the Option key. 2. Choose “Library” 3. A new Finder window will open with the User Library directory open. 4. Navigate to the following path: Caches/AudioUnitCache 5. In the AudioUnitCache folder is a file called “com.apple.audiounits.cache”; you can trash this file or the entire AudioUnitCache folder. 6. Restart LogicX and the application will rescan all of your installed AudioUnit plug-ins.
          Thanks, Don!

      • Do I need to uninstall the demo before installing the “full” version?

        • Nope! I would recommend running the full installer WITHOUT uninstalling the demo version. The “full” installer will overwrite the demo plugin, while preserving any presets and project settings that were created with the demo version.

      • Is there a video showing how to fix folder and disk permissions that happen for some OSX users when installing Valhalla plugins?

      • I have all my licenses on an iLok. Can I use an iLok to authorize the ValhallaDSP licenses?

        • Nope! I use PACE copy protection for my AAX plugins, because this is a requirement of AAX, but I don’t require iLok for any of my other plugin formats.

      • I just purchased the plugin, but haven’t received an email with the XML keyfile! When is this email going to be sent out?

        • See above. As of late December 2014, I no longer send out keyfiles manually (which could take up to 24 hours). Instead, your keyfiles and installer links are available in your user account immediately after completing your purchase.

      • Can I install the plugin on more than one computer? For example, can I put it on both a desktop and laptop machine?

        • You can install the plugin on as many computers as you own and personally use. None of my plugins “phone home” or rely on internet connectivity for protection, and are not locked to a specific machine ID. I strongly feel that customers should not be treated like potential criminals. Just be sure to remove the license from your computer when you sell that computer. In short, I trust you folks.

      • What sort of copy protection do your plugins use?

        • I use an XML keyfile, which is posted to your user account as a .vkeyfile. No dongles, no challenge/response.

      • I upgraded from Snow Leopard to Lion/Mountain Lion/Mavericks/Yosemite, and now your plugins aren’t working. Help!

        • This has happened a couple of times. Not all the time, but sometimes. If this happens, just use your .vkeyfile keyfile to reauthorize your plugins. You can download the keyfile and the latest installers from your Valhalla DSP user account.

    • User Accounts

      • So, what’s this “user account” business about?

        • At the end of 2014, we launched a user account system on valhalladsp.com. All customers can log into their user accounts, and download their keyfiles and the latest installers for their plugins. Purchases and license transfers all take place through the user account system.

      • Do I need to buy a plugin in order to create a user account?

        • Nope! You can create a user account without buying anything (although you might as well download ValhallaFreqEcho when you create your account – it’s free!).

      • I forgot my password on my Valhalla DSP user account. How do I change this?

        • Just enter the email you used to create the account here. A link will be sent to your email, allowing you to reset your password.

      • Will customers that purchased Valhalla DSP plugins before December 22nd, 2014 be added to the user account system?

        • Yes! As of late February 2015, we have added 4+ years of customer records into the user account system. You should be able to access your licenses with your email address. You will need to request a new password the first time you access your account (the password reset link will be sent to your email address).

      • When I try to log into my account, I get the message “Invalid User or Email.”

        • This might mean that you purchased your plugins with a different email address. If this is the case, and you no longer have access to your old email, just send me a note via the Support link, and I will get you sorted out within 1-2 business days.

      • I logged into my account, but not all of my licenses are in there!

        • This could indicate that some of your licenses were purchased with a different email address, or that your licenses were purchased second hand (and were not part of the import into the user account system). Whatever the reason, just send me a note via the Support link, and I will get back to you within 1-2 business days.

  • Support

    • Presets

      • The presets aren’t showing up on my Mac! What’s up with that?

        • Sounds like a read/write privileges issue. Make sure that you have read/write privileges for the following folders:

          • ValhallaRoom: Macintosh HD/Library/Audio/Presets/Valhalla DSP, LLC/ValhallaRoom
          • ValhallaÜberMod: Macintosh HD/Library/Audio/Presets/Valhalla DSP, LLC/ValhallaUberMod
          • ValhallaVintageVerb: Macintosh HD/Library/Application Support/Valhalla DSP, LLC/ValhallaVintageVerb/Presets
          • ValhallaPlate: Macintosh HD/Library/Application Support/Valhalla DSP, LLC/ValhallaPlate/Presets
          If you want to download the presets directly, you can grab them from the links below and install them in the locations listed above: ValhallaRoomPresetsV1_1_1 ValhallaShimmerAUPresets ValhallaUberModPresets ValhallaVintageVerbPresets_1_5_0 For ÜberMod, you may want to delete the existing folder, and copy the new folder into the above location, as there are a lot of presets in there.

      • OK, this whole “read/write permissions” thing is confusing. Can you explain how to fix these, in video form?

        • I can’t, as I’m bad at making videos. But Don Gunn has made a great video explaining how to change OSX permissions on the Valhalla DSP presets. You can view it here.  

      • Where are the “factory” presets stored on my Windows Vista/7/8 machine?

        • The presets can be found in the Program Data folder, i.e. C:\ProgramData\Valhalla DSP, LLC\ValhallaRoom\Factory Presets C:\ProgramData\Valhalla DSP, LLC\ValhallaUberMod\Factory Presets C:\ProgramData\Valhalla DSP, LLC\ValhallaVintageVerb\Presets\Factory

      • Where are the user presets stored on my Windows Vista/7/8 machine?

        • These are located under the user directory for Room and ÜberMod, i.e. C:\Users\[userName]\AppData\Roaming\Valhalla DSP, LLC\ValhallaRoom\User Presets C:\Users\[userName]\AppData\Roaming\Valhalla DSP, LLC\ValhallaUberMod\User Presets ValhallaVintageVerb stores the user presets in a location right next to its factory presets: C:\ProgramData\Valhalla DSP, LLC\ValhallaVintageVerb\Presets\User

      • I’ve found a preset in a forum, and I want to use it in ValhallaRoom/ÜberMod/VintageVerb. How do I do that?

        • Select the text of the preset, including the < and > tags at the end of the text. Next, click on the preset name in the GUI, and select “Paste from Clipboard” in the menu.

      • I would like to share my ValhallaRoom/ÜberMod/VintageVerb preset with someone. How do I do that?

        • Click on the preset name in the GUI, and select “Copy to clipboard” from the menu options. You can now paste the preset into an email, a forum post, etc.

      • Where are the ValhallaShimmer presets? I don’t see them in the GUI.

        • ValhallaShimmer was developed before the cross-platform preset system used by ValhallaRoom/ÜberMod/VintageVerb was created. The Shimmer presets can be accessed by the preset management system that is native to your DAW. If you need to install the ValhallaShimmer presets into a particular location, you can grab them here: ValhallaShimmerAUPresets ShimmerPresetsProTools

    • Tips & Tricks

      • How can I fine-tune the slider/knob values using a mouse?

        • Hold down the CTRL key (on Windows) or Command key (on OSX) while moving the mouse. You can also use the mouse wheel for fine control over a parameter.

      • Is there an Undo function for the parameter values?

        • Yes. CTRL+Z for Windows, Command+Z for OSX.

      • Is there a way of locking the Mix value while browsing through the presets?

        • Yes. Click the MIX label above the Mix slider. This will lock the Mix parameter at the current value. You can also change the Mix value after locking it, and it will stay at the same value while browsing through presets.

      • ValhallaRoom / ValhallaÜberMod / ValhallaVintageVerb is too big/small on my screen.

        • Drag the lower right corner of the GUI to make it the size you want. Shimmer is not resizeable at this time, but not many people complain about the size.

    • Documentation

    • Bugs

      • I own the plugin, and I found a bug! How do I tell you about it?

      • The demo has some bugs on my system. Can you fix this?

        • Send me a bug report and I’ll look into it. I prioritize issues based on severity and customer status, so non-showstopper demo issues tend to fall lower on the priority list. Since there are infinite possible interactions between your unique computer/DAW configuration and Valhalla plugins, the sad truth is that we may not be compatible. However, I try to get things working on as many computers as possible, so please send me a bug report if you run into any issues!

      • I wrote you about a bug, and you haven’t gotten back to me.

        • My apologies! If I haven’t responded to you within 24 hours during the business week (Monday through Friday), please send me another bug report form so that I can give your issue the attention it deserves.