Welcome to the Valhalla DSP support portal! We’re going to start by asking you to help yourself; fill in the box below with some key words about the problem you’re having. This will bring up common solutions that may in fact solve your issue without even needing to contact us. If you don’t find the answer, you will still have the option to Submit a Support Request, and one of our Support Minions™ will get back to you within one business day.
- When you purchase a Valhalla plugin, the email you receive after the purchase includes a link to download the installer. Should you ever need to download it again, the installer files are in your User Account on the Valhalla site:
- Also in your User Account is the License keyfile (see the above image); this is used to authorize the plugin within your DAW. You need to SAVE this file to your computer. DO NOT try to open the keyfile with any application, DO NOT double-click it expecting it to find an appropriate application with which to open it. When you click the keyfile link to download it, your browser may ask you to choose an application to open it; again, DO NOT choose this option. Select the SAVE option in your browser:
- With the keyfile saved to your computer (you will need the keyfile in a subsequent step), unzip the installer and run it for your plugin.
- On macOS, the plugins will automatically install into the system VST, Audio Units and AAX folders
- On Windows, you can choose whether to install 32-bit or 64-bit .dll files (or both) – pay attention to the VST installation directory as it may be different than the one your DAW is set to reference in its preferences. Our default install location is C:\VSTPlugins
- Now that you have installed your plugin, open your DAW and insert an instance of the plugin on a track; once you do this, you will see a message about finding your license to authorize the plugin:
- Navigate to the keyfile you have downloaded, select it and open it from the dialog box:
- Your plugin will now be authorized!
- Grab the .vkeyfile keyfile and download links from your account (i.e. click the My Account label in the upper right of this window).
- Save the .vkeyfile keyfile to your desktop. DON’T OPEN THIS. You’ll be using this in a future step.
- Click on the installer link (that works for your OS) in the email, and download the installer to your computer.
- Double click the .zip of the installer (to unzip it).
- Run the installer program.
- WINDOWS ONLY: When running the installer, choose the formats (32/64-bits, VST/RTAS/AAX) that work with your OS and DAWs. Pro Tools will require RTAS (up through PT10) or AAX (PT11/12); all other DAWs use VST.
- Open your DAW (Digital Audio Workstation, i.e. the program that you record with and that hosts the plugins. Pro Tools, Cubase, Live, Logic, etc.)
- Go to the list of available plugins in your DAW, select your new Valhalla DSP plugin, and put it on a channel in your DAW.
- An alert window will pop up, asking you to browse to the .vkeyfile keyfile. Do this and click “OK.”
After this, your plugin should be registered!Permalink I still need help …
The .vkeyfile is opened up by the plugin itself. When you download the .vkeyfile from your user account, just save it to your desktop or someplace you’ll remember. Don’t try to open it with Safari, or Firefox or whatever. After you have downloaded the .vkeyfile, follow the installation steps from the FAQ.Permalink I still need help …
This could indicate that some of your licenses were purchased with a different email address, or that your licenses were purchased second hand (and were not part of the import into the user account system). Whatever the reason, just send me a note via the “I Need More Help…” link, and I will get back to you within 1-2 business days.Permalink I still need help …