FAQ / User Accounts
Other FAQs in User Accounts
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When I try to log into my account, I get the message “Invalid User or Email.”
This might mean that you purchased your plugins with a different email address. If this is the case, and you no longer have access to your old email, just send me a note via the “”I still need help…” link, and I will get you sorted out within 1-2 business days.
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Will customers that purchased Valhalla DSP plugins before December 22nd, 2014 be added to the user account system?
Yes! As of late February 2015, we have added 4+ years of customer records into the user account system. You should be able to access your licenses with your email address. You will need to request a new password the first time you access your account (the password reset link will be sent to your email address).
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I forgot my password on my Valhalla DSP user account. How do I change this?
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Do I need to buy a plugin in order to create a user account?
Nope! You can create a user account without buying anything (although you might as well download ValhallaFreqEcho when you create your account – it’s free!).
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